At Wilow, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect the information we gather from our users in compliance with the Personal Data Protection Law (PDPL) of Saudi Arabia.

1. Information We Collect

We collect various types of information to ensure the effective delivery of our services, including:

• Personal Information: Such as name, address, email, and phone number.
• Payment Information: We do not store payment details such as card numbers or billing addresses. Payment processing is handled by a third-party gateway. We only store the amount paid and transaction reference for record-keeping purposes.
• Technical Information: IP address, device type, and browser information.

2. How We Use the Information

The information we collect is used for the following purposes:

• Providing and improving services: To deliver and enhance the services we provide.
• Communication: To send notifications about account updates, promotions, or support requests.
• Legal Compliance: To comply with legal and regulatory requirements.

3. Information Sharing

We do not sell or share your personal data with third parties except in the following circumstances:

• Service Providers: We may share your information with third parties to perform certain services on our behalf, such as payment processing.
• Legal Compliance: We may disclose information to governmental authorities or legal entities when required by law.

4. Data Protection

We take all necessary security measures to protect your personal data from unauthorized access, modification, or disclosure, including:

• Encryption: We use encryption to safeguard sensitive data.
• System Monitoring: Regular monitoring of systems and applications to detect any potential security threats.

5. Your Rights

Under the PDPL in Saudi Arabia, you have the following rights:

• Access Your Data: You have the right to request a copy of the personal data we hold about you.
• Correct Data: You can request corrections to any inaccurate or incomplete information.
• Request Deletion: You may request the deletion of your personal data in certain circumstances.
• Object to Processing: You can object to our processing of your data in specific cases.

6. Cookies

We may use cookies to improve your experience on our website. Cookies help us analyze how visitors use the site and customize content based on your preferences. You can manage cookie preferences through your browser settings.

7. Changes to the Privacy Policy

We may update this policy from time to time to comply with legal requirements or improve our services. You will be notified of any significant changes via email or within the app.

8. How to Contact Us

If you have any questions about our privacy policy or how we handle your personal data, please contact us via:

• Email: info@wilow.app
• Address: Riyadh, 7395 Dakhnah, Dhahrat Laban 1